Refund policy

Return & Exchange Policy

Returns

• We accept returns within 7 days of delivery.
• The product must be unused, unworn, and in its original packaging with all tags intact.
• Returns are not accepted for items that are damaged due to misuse or normal wear and tear.

Exchange

• We offer one free exchange within 7 days of delivery for:
  • Size issues (if applicable)
  • Wrong item received
  • Damaged or defective product
• Exchange is subject to product availability.

Damaged or Incorrect Product

• If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
  • Your order number
  • Clear photos or a short video of the product and packaging

Refunds

• Once the returned product passes our quality inspection, the refund will be processed within 5–7 business days.
• Refunds will be credited to the original payment method.
• Shipping charges (if any) are non-refundable unless the error was on our side.

Non-Returnable Items

• Earrings (for hygiene reasons)
• Products purchased during clearance or final sale
• Gift cards (if applicable)

How to Request a Return or Exchange
Email us at yourschiefly@gmail.com  with your order details. Our team will guide you through the process.